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PIP Transitional Support

The Government is currently in the process of replacing Disability Living Allowance (DLA) with Personal Independence Payment (PIP) for disabled people aged between 16 and 64. If you are awarded the Enhanced Rate of the Mobility Component of PIP, you will continue to be able to lease a car, scooter or powered wheelchair through the Motability Scheme.

The Motability Scheme plays a vital role in the lives of many disabled people and their families in supporting their mobility through the provision of a car, scooter or powered wheelchair. Motability has no role in determining who should receive DLA or PIP.

The DWP and Motability have been working closely together to explore further ways of helping disabled people. On 20 April 2017, it was announced that Motability have kindly offered to enhance their DLA-PIP Transitional Support package to allow scheme customers to retain the car for up to eight weeks after their DLA payments end, a significant increase from the three weeks they are allowed today.

In addition, customers who are eligible for a transitional support payment will be able to retain their car for up to six months, including during the processes of reconsideration or appeal. For those who take advantage of this option, the level of transitional support payment will be reduced.

Find out more for customers with an unsuccessful PIP reassessmentOpens in new window


Timescales for PIP

This process began in April 2013 in Great Britain, and from 20 June 2016 in Northern Ireland. It is expected to be completed by the end of 2019.

What you need to do next

The most important thing you can do before reassessment is to ensure that the DWP has your correct contact details. You don't need to do anything else until the DWP writes to you. However, once they have contacted you, please make sure you respond within their given timescales. 

PIP and joining the Motability Scheme

I’ve just been awarded PIP, can I join the Motability Scheme?

If you are awarded the Enhanced Rate of the Mobility Component of PIP you are eligible to join the Motability Scheme.

Find out more about the Motability Scheme

I currently receive the Higher Rate Mobility Component of the Disability Living Allowance, do I need to wait until I am reassessed for PIP before joining the Scheme?

If you have 12 months or more of your current allowance remaining then you can go ahead and lease a car, scooter or powered wheelchair. If you are looking to join the Scheme for the first time and thinking of trading in a car that you own to help with the cost of your Motability vehicle, you may prefer to wait until the outcome of your PIP reassessment before taking the next step.

If you have less than 12 months remaining, or you have a letter from the DWP inviting you for a reassessment for PIP, you will not be able to place an order for a vehicle until you have confirmation that you have been awarded PIP. If you are awarded PIP please get back in touch with Motability Operations Ltd to see how the Motability Scheme can help you.

If I join the Scheme now but later lose my allowance what will happen?

Motability Operations Ltd are only able to lease vehicles to people who receive one of the relevant mobility allowances. If you choose to become a Motability Scheme customer and you lose your mobility allowance, Motability Operations Ltd and Motability will be here to support you. Motability Operations Ltd will send you details of when and how you need to return the vehicle, as well as information on other mobility solutions. As long as you return the vehicle within the given timescales, there will be no further lease payments or penalty charges and you'll receive a pro-rata refund if you paid an Advance Payment at the start of your car lease. Motability Operations Ltd can also provide a price to buy the car if you wish to do so.

PIP and your current Scheme lease

What impact will a PIP reassessment have on my Scheme lease?

It is really important that you respond to all DWP correspondence on time to ensure that there is no disruption to your Motability Scheme lease.

  • If you are invited to apply for PIP and are awarded the Enhanced Rate of the Mobility Component of PIP you are eligible to continue leasing a Motability Scheme vehicle. You should experience no disruption to your lease and will be able to stay in your car
  • If you are not awarded the Enhanced Rate of the Mobility Component of PIP, you will no longer be eligible for the Scheme and Motability Operations Ltd will be in touch to help you return the car and support you through this transition. You will also be eligible for a pro-rata refund of any Advance Payment you made. As soon as the car is returned you won’t have to pay any further lease payments.

My current Scheme lease is coming to an end, do I need to wait until after I have my PIP reassessment to place an order for my next Motability Scheme car?

  • If you have at least 12 months of your current allowance remaining then you can go ahead and choose your new vehicle.
  • If you have less than 12 months remaining or you have received a letter from the DWP inviting you to apply for PIP, please call the Scheme's Customer Services team on 0300 456 4566. We will discuss extending the lease on your current car so you can keep it until you find out the result of your reassessment.

Is there more advice and support available?

Download guide to staying mobile after the Motability Scheme Will download a resource(PDF 875KB) for information about customers leaving the Motability Scheme, packed with advice on how to go about sourcing alternative transport, including used cars.

To help with insurance,  RSA Motability (RSAM) will supply a claims history letter to each customer. Motability Operations Ltd will provide details of an insurance broker with access to over 20 insurers, all of whom accept this letter to support a no claims discount.

Our transitional support package for customers

In September 2013, the charity put in place a transitional support package, which includes up to £2,000 lump sum for those disabled people who are not entitled to the enhanced rate of the mobility component of PIP following reassessment from DLA to PIP in order to help them remain mobile.

If the DWP informs Motability Operations Ltd that you’re not eligible for the Enhanced Rate of the Mobility Component of PIP, you will be sent a letter about returning your car.

For customers who joined the Scheme before the end of 2013, there is a package of financial support available as long as you return the car to the dealership in good condition and by the agreed date. Here’s what to expect: 

  • Up to £2,000 financial support dependent on when you first joined the Scheme (see below*)
  • No further lease payments
  • Advance Payment refunded on a pro-rata basis
  • Where relevant, financial support to fit the same adaptations to a non-Scheme vehicle
  • Copy of the ‘ Staying mobile after the Motability Scheme Will download a resource(PDF 875KB) ’ guide which includes advice on buying a used car, information on insurance, maintenance and other mobility solutions
  • Full claims history letter and details for Autonet Mobility, who are able to provide insurance quotes for former Motability Scheme customers
  • A fair market price for your car in case you choose to buy it.

The package has been carefully designed to support Scheme customers through the initial phase of PIP implementation. This package is reviewed on an annual basis, to take account of economic conditions and any possible changes the Government may make to PIP.

*Please note that £2,000 is only applicable for customers who first joined the Motability Scheme by 31 December 2012. This amount is reduced to £1,000 if you became a customer between 1 January 2013 and 31 December 2013. Or, you will be entitled to the standard £250 Return to Dealer payment if you joined after this date, when more information on PIP became available.

Find information for Scooter and Powered Wheelchair Scheme customers from the Motability Scheme website

Q&As about the transitional support package

Here are some questions and answers about the one-off transitional support package from the Motability Scheme.

The planned changes for PIP

Find out about the Government's proposed timetable for PIP reassessments starting from 2013 and continuing until the end of 2019.

Lord Sterling's statement on transitional support package

Lord Sterling, Chairman and Co-Founder of Motability said:

For almost 40 years, Motability – as an independent charity – has been committed to helping disabled people and their families with their mobility and to date has provided over four and a half million vehicles.
Some five years ago, my fellow Governors and I recognised that the introduction of PIP would be a major change to disability benefits and that many disabled people might need our help and support during the period of transition.
Since 2013, our transitional support package has helped over 50,000 disabled people who can no longer use the Scheme, to retain mobility outside of it. The additional support that we are now able to provide, as outlined in the Minister’s statement today, will help many Scheme customers including those who are in the process of reconsideration or appeal.

Motability has an excellent working relationship with DWP and we continue to work together to explore further ways of helping disabled people.

Find out more information about PIP

More information about the DWP’s plans for DLA and PIP can be found on the Government’s website: (opens in a new window)Opens in new window

Disability Rights UK (an independent charity) has produced a guide to claiming PIP, you can find this and other factsheets covering DLA and PIP at: (opens in a new window)Opens in new window