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Our Culture and Values

At Motability, we are committed to quality and excellence, and dedicated to the people who are vital in delivering our goals.

Staff are supported to achieve their full potential. Mentoring, internal training, external courses and professional qualifications are also offered to assist staff in their role.

Our work environment is free from discrimination, prejudice, harassment, bullying or victimisation. People are treated with dignity, respect, courtesy and fairness.

Ideas and opinions are encouraged, and there are opportunities to get involved with the Employee Forum, Social Committee or write for our internal magazine.

Our values

Our values are at the core of everything we do, they are the starting point:

  • We work together to enhance the lives of disabled people.

  • We show empathy and respect to everyone.

  • We value the expertise of those we work with.

  • We listen, are practical and approachable. 

  • We encourage a culture of continuous improvement.

Our values are not just words:

  • They have come from within the organisation.
  • They reflect how we believe we should work and the difference that each of us make.

Motability is committed to ensuring that all staff enjoy equality of opportunity and are not disadvantaged by conditions or requirements which cannot be shown to be justified.

Our work environment

At Motability, we thrive to create a safe working environment for our staff and customers. We place great emphasis on the effective management of health, safety and welfare throughout our operations.

You can see our Health and Safety documents below, all of which are reviewed annually:

We are passionate and focussed on our environmental initiatives - reducing carbon footprint. We have some projects underway. You can take a look at our Environmental Policy (PDF 331.4 KB).


Employee wellbeing is very important to us at Motability and as part of that we offer support in a number of ways:

  • Mental Health First Aiders who are on hand to listen, provide guidance and to assist employees in contacting a professional service if required.
  • Wellbeing Champions who promote and raise awareness of wellbeing within the organisation as well as providing a programme of activities.
  • Mental Health Awareness training for all employees.
  • Providing support to Managers so in turn they can support their staff.