Motability is a national charity set up with all party support in 1977 and incorporated by Royal Charter.
Our Mission Statement
"To provide vehicles and associated services to disabled people to enable them to achieve enhanced mobility."
Our Vision Statement
"An environment in which people with disabilities achieve the freedom which results from personal mobility."
- We are passionate about consistently improving the quality of our service
- We are open, accessible, honest and ethical
- We respect and value professional skill, knowledge and expertise
- We value the diversity of our customers and those we work with
- We take an active and dynamic approach to our work
The Director is responsible for the day-to-day management of the Charity’s affairs and the relationships with stakeholders, including the Department for Work and Pensions and Motability Operations. The Director is supported by a senior management team to ensure the implementation of policies agreed by the Governors.
Declan became Director of Motability in January 2009. He first joined Motability in April 2002 as Oversight and Strategy Director. Declan has been involved in improvements to Scheme policies which have resulted in increasing levels of customer satisfaction and strategies to raise awareness of the Motability Scheme.
Declan has extensive experience of the motor industry having worked, in his earlier career, for General Motors Europe as Strategic Business Development Director as well as Vauxhall Motors in the roles of Financial Controller, Marketing Director and Retail Strategies Director.
Role: Customer Case Manager, Charitable Operations, permanent, full-time
Location: Harlow, Essex
Closing date: Friday 27 September 2019
In this highly autonomous and varied role, you will take ownership for the end-to-end management of customer cases received by the business. Managing your own time and caseload, you will be responsible for assessing cases, handling complaints and making sound decisions, based on individual customer situations and business needs.
You will need an analytical, detailed and methodical approach to problem solving, with an ability to ask pertinent questions to get a thorough understanding of a situation. You will treat customers as individuals, taking time to listen and understand their situation, be sensitive and tactful, and address objections in a constructive way. Your balanced and considered approach to decision making will mean you are decisive and able to support decisions with sound judgement and facts. You will therefore thrive on working on your own initiative and being able to meet set deadlines.
You will need to possess good IT skills, including knowledge of Microsoft's Office suite, and have the ability to analyse and sift through information quickly and often from a variety of sources.
High accuracy and excellent written and verbal communication skills, including the ability to deal with people at all levels, are also vital in this busy, dedicated and friendly team.
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Gold Level Award Investor in People
Motability is proud to have been recognised as an employer of choice and we have attained the Gold Standard award from Investors in People. The Investors in People accreditation reflects our commitment to be a great employer, is a sign of excellence and an outperforming place to work.
Find out more about Careers at Motability , Our Culture and download what we can offer employees Will download a resource(PDF 347KB)