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Role: Customer Case Manager, Charitable Operations, permanent, full-time
Location: Harlow, Essex
Closing date: Friday 27 September 2019
In this highly autonomous and varied role, you will take ownership for the end-to-end management of customer cases received by the business. Managing your own time and caseload, you will be responsible for assessing cases, handling complaints and making sound decisions, based on individual customer situations and business needs.
You will need an analytical, detailed and methodical approach to problem solving, with an ability to ask pertinent questions to get a thorough understanding of a situation. You will treat customers as individuals, taking time to listen and understand their situation, be sensitive and tactful, and address objections in a constructive way. Your balanced and considered approach to decision making will mean you are decisive and able to support decisions with sound judgement and facts. You will therefore thrive on working on your own initiative and being able to meet set deadlines.
You will need to possess good IT skills, including knowledge of Microsoft's Office suite, and have the ability to analyse and sift through information quickly and often from a variety of sources.
High accuracy and excellent written and verbal communication skills, including the ability to deal with people at all levels, are also vital in this busy, dedicated and friendly team.
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Gold Level Award Investor in People
Motability is proud to have been recognised as an employer of choice and we have attained the Gold Standard award from Investors in People. The Investors in People accreditation reflects our commitment to be a great employer, is a sign of excellence and an outperforming place to work.
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