Key changes include:
- A streamlined selection of cars available, up to a maximum Advance Payment of £2,000. To make sure we continue to offer a wide range of cars to suit our customers’ disability needs, automatic, diesel and estate versions of these cars will also be available, even if they exceed the £2,000 limit. (This limit does not apply to Wheelchair Accessible Vehicles).
- Our policy regarding nominated drivers is that they should live at or within five miles of your address. We will, however, consider requests to include drivers outside of this range where this is essential to support your mobility needs. In these cases, we will require additional information to be provided at the time of application or renewal.
- Drivers under the age of 25 will be restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 115 BHP or less.
- Nominated drivers under the age of 21 will only be permitted where they live with the disabled customer.
The changes are designed to ensure that Motability provides clear policies, focused on the needs of the vast majority of customers. They will also help avoid misuse and misrepresentation of the Scheme.
The changes to car selection take place immediately, although Motability will honour all existing orders and commitments. Other changes will take effect from 1 January 2012.
There is no change for existing contracts, or nominated drivers named on current insurance certificates, for the remainder of existing leases.
Motability is committed to meeting the needs of our customers. If you are unable to find a solution for your disability needs, please contact our Customer Services team to discuss your specific requirements.