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Appealing a funding decision

We base all funding decisions on the information available to us at the time. If you receive a funding decision that you are not happy with, you can ask us to review your case.

Take a look at the information below on how to appeal a funding decision and how to make a complaint.

Man with his wheelchair

Appealing a funding decision

You can ask us to review your case, particularly when:

  • New information comes to light which was not available at the time of the original application for charitable funding.
  • You believe that our decision failed to take something relevant into account. Find out more information about Eligibility for Charitable Grants .
  • You believe (and can show that) a financial contribution we have asked you to make will cause you genuine hardship.

If you would like us to reconsider your case, please speak to your Case Manager in the first instance, who can advise you of the next steps.

Contact details

Making a complaint

We strive to give the best possible customer experience, but if there is an aspect of the Grants process that you are not satisfied with you can let us know as this gives us an opportunity to improve. Again, please discuss this with your Case Manager in the first instance, who will be able to advise you on next steps if you remain unhappy with their response.

Contact details

How long will it take?

We will acknowledge your appeal or complaint within five working days and will keep you updated on the progress.

Contact details Contact details

Grants Operations
Motability
Warwick House
Roydon Road
Harlow
CM19 5PX

Telephone: 0344 8000 900*, select option two.
Email:

*Calls to 03 numbers are charged at national rates, and are usually included in call packages and inclusive minute plans. Please check with your telephone line provider or mobile network operator to confirm the call charges which may apply to you.

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