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Reviewing a Funding Decision

We base all funding decisions on the information available to us at the time.

September 2020 - man entering a vehicle

What if my situation changes?

If you receive a funding decision that you are not happy with, you can ask us to review your case when:

  • New information comes to light which was not available at the time of the original application for charitable funding.
  • You believe that our decision failed to take something relevant into account.
  • You believe (and can show that) a financial contribution we have asked you to make will cause you genuine hardship.

If you would like us to reconsider your case, please speak to your Case Manager.

If you remain dissatisfied following the reconsideration, you can ask for a Team Manager to review the decision.

Contact details Contact details

Telephone: 0800 500 3186, select option two.


Write to: Charitable Operations, Motability, Warwick House, Roydon Road, Harlow, CM19 5PX

Making a complaint about a charitable grant decision

In cases where you remain dissatisfied with the final review, you are able to escalate your complaint, within seven days, to the Chief Executive Officer at the address above or by emailing

Go back to Charitable Grants