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Update regarding Charitable Grant application lead times

Thursday, 29 April 2021

Following the easing of the national lockdown restrictions across the UK and the re-opening of vehicle dealerships, we are experiencing a significant increase in call volumes to our Charitable Grants Department.

We welcome calls from beneficiaries however due to increased demand, this may result in longer call wait times to speak to a case manager. It is currently taking up to 6 weeks for an assigned case manager to commence the review of an individual grant application.

Driving lessons from the AA/BSM resumed on 12 April for Wales and England and 26 April for Scotland. Northern Ireland recommenced their driving lessons on 23 April.

Please read our updated Charitable Grants FAQs in which you will find helpful guidance regarding each stage of an application.

We thank you for your understanding and patience whilst we work through the applications in as timely manner as possible.