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The Web Content Accessibility Guidelines explain how to make Web content accessible to people with disabilities.

Our website conforms to level Double-A of the W3C Web Content Accessibility Guidelines 1.0, including all Level A and AA success criteria defined in the Guidelines. Conformance to these guidelines will help make the Web more accessible to users with disabilities and will benefit all users.

Our commitment to usability

We have made every effort to make our website accessible and easy to use for everyone. Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience. If you have any problems using this website please contact us by using our general enquiry form.

General enquiry form

Need help reading our website?

We have added the world-leading digital inclusion software, Browsealoud, to our website - making our content more accessible with reading and translation support. 

Click the ‘Listen to our website’ link at the top of your page to launch the support toolbar. Then simply click on any text to hear it read out loud.

How does Browsealoud help?

Browsaloud offers a host of reading and translation support - helping you to access and understand our website better.

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifier: removes clutter from the screen, displaying only the main text
  • settings: customise options to suit individual needs or preferences

All the features are accessed from an easy-to-use, floating toolbar - allowing you to drag and drop it anywhere on screen.

Navigation assistance: keyboard or mouse?

If you have restricted mobility or wish to avoid repetitive strain injury, you may find it useful to use your keyboard instead of your mouse to navigate our website. By using Tab <bold>and Enter<bold> on your keyboard, it is possible to navigate and access all areas of our website. The Tab <bold> key allows you to move and browse amongst the menus and links displayed on each page, and pressing Enter <bold> will activate your request for a particular menu or link. The arrow keys on the keyboard will enable you to move up or down the page or from left to right.

By using the Skip Navigation link while browsing with your keyboard, navigational elements of the page are skipped allowing you to quickly reach the content of pages.

Known issues with navigation using a mouse

Homepage with IE11

When using IE11, you need to press the tab key twice in order to move on from the menu list and navigate to the main body of the page on the homepage.

Video Gallery with all browsers

When navigating through the video gallery, if you navigate to the video, it is highlighted with a dotted border:
• To move on and not watch the video, you need to press the tab key twice.
• To watch the video, tab once and press enter.

Known issues with maps for events and exhibitions

There are elements within the map used to show the location of events and exhibitions which are missing alternative text. The maps we use are supplied from Google and we are currently unable to fix these issues. However, we do regularly check for updates and will add a new version when fixed.

Known issues with non-HTML documents

We try to ensure that Non-HTML (PDFs) are accessible. However, some PDFs, for example, Annual Report and Accounts, and quarterly Motability Scheme publications are not currently accessible. If you would like an accessible version of any publication, please contact .

Changing text size

Please click on the increase text options at the top of this page to enlarge or reduce the text size. There are three text sizes available, choose your desired size and this will automatically change the size of wording across our website.

Changing colour scheme

Please click on the change colour scheme options at the top of this page to choose from two additional colour schemes. If you choose your desired size this will automatically change the colour scheme for increased contrast across the site.

Portable Document Formats (PDFs)

Our website occasionally uses PDF (Portable Document Format) documents which are accessed by clicking on appropriate document links. To view a PDF, you may need to download Adobe Reader first. This is a free software package and is available to download from Adobe.

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Contact us for more information