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Accessibility

The Web Content Accessibility Guidelines explain how to make Web content accessible to people with disabilities.

Our website conforms to level Double-A of the W3C Web Content Accessibility Guidelines 1.0, including all Level A and AA success criteria defined in the Guidelines. Conformance to these guidelines will help make the Web more accessible to users with disabilities and will benefit all users.

Our commitment to usability

We have made every effort to make our website accessible and easy to use for everyone. Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience. If you have any problems using this website please contact us by using our general enquiry form.

General enquiry form

Navigation assistance: keyboard or mouse?

If you have restricted mobility or wish to avoid repetitive strain injury, you may find it useful to use your keyboard instead of your mouse to navigate our website. By using Tab <bold>and Enter<bold> on your keyboard, it is possible to navigate and access all areas of our website. The Tab <bold> key allows you to move and browse amongst the menus and links displayed on each page, and pressing Enter <bold> will activate your request for a particular menu or link. The arrow keys on the keyboard will enable you to move up or down the page or from left to right.

By using the Skip Navigation link while browsing with your keyboard, navigational elements of the page are skipped allowing you to quickly reach the content of pages.

Known issues with navigation using a mouse

Homepage with IE11

When using IE11, you need to press the tab key twice in order to move on from the menu list and navigate to the main body of the page on the homepage.

Video Gallery with all browsers

When navigating through the video gallery, if you navigate to the video, it is highlighted with a dotted border:
• To move on and not watch the video, you need to press the tab key twice.
• To watch the video, tab once and press enter.

Known issues with maps for events and exhibitions

There are elements within the map used to show the location of events and exhibitions which are missing alternative text. The maps we use are supplied from Google and we are currently unable to fix these issues. However, we do regularly check for updates and will add a new version when fixed.

Known issues with non-HTML documents

We try to ensure that Non-HTML (PDFs) are accessible. However, some PDFs, for example, Annual Report and Accounts, and quarterly Motability Scheme publications are not currently accessible. If you would like an accessible version of any publication, please contact .

Portable Document Formats (PDFs)

Our website occasionally uses PDF (Portable Document Format) documents which are accessed by clicking on appropriate document links. To view a PDF, you may need to download Adobe Reader first. This is a free software package and is available to download from Adobe.

Download Adobe ReaderOpens in new window

Contact us for more information