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Motability is committed to protecting and respecting your privacy online.

This policy provides comprehensive information about cookies and the way we use them on ("our website").

Information about cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are stored on your computer to collect information about the general use of the site, in order to make the website work or work more efficiently, and to provide statistical data about users' browsing actions and patterns.

What types of cookies does the website use?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to use and browse our site, you are agreeing to our use of cookies in accordance with our Privacy Policy and this Cookies Policy.

We use cookies to:

  • remember your browsing preferences when you visit the site so that we can give you a better experience
  • to collect anonymous statistical information about the way that you use the site so that we can improve the way the site works.

We use the following cookies:

  • Strictly necessary cookies: these are cookies that are required for the operation of our website. They include, for example, cookies that enable users to log into any secure areas of our website.
  • Analytical/performance cookies: these cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Cookies are commonly used on most websites, and none of your personal details are held in the cookies we use. The table below sets out details about the cookies we use and why.

Cookies Table
Cookie Name Purpose
Necessary cookies



These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Google analytics _utma

These cookies are used to collect information about how visitors use the website. We use the information to compile reports to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages visited. Please visit Google for further details on Cookies and Google Analytics .
Content management system cookie CFID
This cookie is set by our content management system on a small number or browsers, upon arrival to the website. These cookies are used to store user specific information and maintain a session state for you. This allows us to remember your preferences when you view the site. Some functions of the website depend on these cookies and may not properly work, or at all, if they are disabled.
Session ID



This cookie is used to enable users to view and submit any of the online forms within the website.
Homepage alert bar cookie Alert If the user closes the alert box, this cookie is used to store that record.
Accessibility cookie TextSize and colControl This cookie stores accessibility toolbar settings, such as text size and colours.
Saving preference cookie PrintBasket  These cookies enable users to save information they would like to review at a later date.
Marketing cookie nlbi_#
This cookie tracks website visitors to display adverts that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Unclassified _utmvawvuvskYB
Unclassified cookies are cookies that are in the process of classifying, together with the providers of individual cookies.


Updating your settings

You do not need to allow your browser to accept cookies in order to browse much of our website. Most browsers allow you to turn off cookies, although please be aware that if cookies are disabled then, although the core features of the website will work, some of the functionality of the website may be affected.

It is typically possible to disable cookies by selecting ‘Tools / Internet Options / Privacy /Advanced’ from your internet browser, then selecting the ‘override automatic handling’ option from the advanced settings dialogue box. If this does not work for your particular browser then we recommend referring to the ‘Help’ menu on your browser.

To find out more about the way cookies work, how to see what cookies have been set and how to manage and delete them, visit


Any changes we may make to our Cookies Policy in the future will be posted on this page. If we make a change to this Cookies Policy, the change will take effect on the date that we post it on this page.

How to contact us about our Cookies Policy

Questions, comments and requests regarding this cookies policy are welcomed. Please use the contact details provided in our Privacy Policy .