Our vision is that no disabled person shall be disadvantaged due to poor access to transportation and our objective is to facilitate the relief and assistance of all disabled people in connection with the provision of personal or other transportation.
To help us achieve our vision and objective, Motability:
- Sets the strategic policies and direction of the Motability Scheme and oversees its performance to ensure it meets the transportation needs of disabled people.
- Uses charitable funds to support beneficiaries with the cost of their transportation needs.
- Raises awareness of Motability, the Charity, and the Motability Scheme among potential beneficiaries and customers, and the people who advise them.
- Constantly looks for and develops new solutions to meet the evolving transportation needs of disabled people.
- Provides the highest level of customer service across the UK, underpinned by a strong infrastructure and empathetic culture.
The Motability Scheme
Motability works closely with Motability Operations Ltd, a private company that operates the Scheme under contract to Motability, to deliver the Motability Scheme. The Scheme enables disabled people to use their government-funded mobility allowances to lease a new car, scooter or powered wheelchair. This gives them the freedom to get to work or college, meet up with friends, enjoy a day trip out with their families, attend a medical appointment – in short, to enjoy the freedom and independence that so many of us take for granted.
About Motability Operations Ltd
Motability Operations (formerly Motability Finance Ltd) was established by the UK clearing banks in 1978, working solely for Motability, to deliver the Motability Scheme. Any profits are non-distributable and are retained for the benefit of the Scheme. This can include donations to Motability or to the Motability Tenth Anniversary Trust.
Motability Operations employs around 800 people based in three locations, London, Bristol and Scotland. They work with over 30 leading car manufacturers, who provide choice of in the region of 1,600 makes and models. The relationship with manufacturers and with their 18,000 trained Motability Scheme Specialists at their franchised dealerships is invaluable to the Motability Scheme, helping to deliver a unique service and value for money to disabled people.
Motability’s oversight of Motability Operations Ltd ensures that the Scheme delivers value for money and a unique level of customer service to disabled people, in a sustainable manner. Each quarter, Motability reviews Motability Operations performance against contractual Key Performance Indicators related to customer service, affordability and sustainability, and appropriate actions are taken in the event of any shortfalls in performance. Motability’s oversight focuses on the outcomes for disabled people using the Scheme; Motability Operations is responsible for delivering the day-to-day operation of the Scheme and ensuring that customers are provided with a first-class service at all times.
About Motability Tenth Anniversary Trust
The Motability Tenth Anniversary Trust is a separate registered charity. It was established in 1989 to hold and disburse funds to support Motability’s charitable objectives, principally by providing financial help to disabled people who wished to achieve personal mobility for the first time by joining the Motability Scheme, and to assure continued mobility over the years for those who had already joined the Scheme. Since then, the Trustees have provided on-going support to disabled people, while endeavouring to preserve and enhance the real value of the funds.
In addition, the Trust considers requests from Motability to provide funds for a range of charitable purposes, including grants to other charitable organisations engaged in projects related to mobility for disabled people. Over recent years, the Trust, in consultation with Motability, has for example funded a travel chair development project for disabled airline passengers, a research project on hoists for wheelchair users, the provision of Scheme customer information in respect of powered wheelchairs, and awarded a grant to undertake an extensive research project on the impact of future vehicle technology on disabled mobility.