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Make a complaint

Motability is committed to providing services to the highest standard. We recognise that sometimes things do not go the way you would expect, if you let us know when this happens we can address your concerns and use your feedback to help us improve our service.

What is your complaint about?

To ensure that your complaint is dealt with as efficiently as possible, please take a look at the options below so your complaint is directed to the relevant area:

The Motability Scheme

If you have a complaint about a customer agreement on the Motability Scheme, you need to contact Motability Operations Ltd;

Make a complaint
about the Motability Scheme

Charitable Grants

If you have a complaint about Charitable Grants, in the first instance, please take a look at our page Appealing a Funding Decision where you can find information about appealing a Grant decision and how you can make make a complaint about Charitable Grants;

Make a complaint
about Charitable Grants

Motability

If you have a complaint about Motability’s work, feedback about the Charity or the Motability Scheme you need to follow the procedure for How to make a complaint to Motability;

Make a complaint
about Motability

Take a look at the page About Us to find out more information about Motability and the Motability Scheme.