Make a complaint
What is your complaint about?
To ensure that your complaint is dealt with as efficiently as possible, please take a look at the options below so your complaint is directed to the relevant area:
The Motability Scheme
If you have a complaint about a customer agreement on the Motability Scheme, you need to contact Motability Operations Ltd;
If you have a complaint about Charitable Grants, in the first instance, please take a look at our page Appealing a Funding Decision where you can find information about appealing a Grant decision and how you can make make a complaint about Charitable Grants;
If you have a complaint about Motability’s work, feedback about the Charity or the Motability Scheme you need to follow the procedure for How to make a complaint to Motability;