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Make a complaint

Motability is committed to providing these services to the highest standard. We recognise that sometimes things do not happen the way you’d expect and, if this happens, it will be looked at.

If you have a complaint regarding Motability, please take a look at our complaints page and complete the form below. If you wish to update your contact details, please email us or call us on 01279 635999. Find out how we use your data .

If you have a complaint about a customer agreement on the Motability Scheme, you should visit Complaints on the Motability Scheme website.

Motability, the Charity, cannot get involved in issues relating to a specific customer agreement as the customer’s contract is with Motability Operations Ltd. However, Motability does (as part of overseeing the Scheme) regularly review and analyse customer complaints with Motability Operations Ltd, to identify any trends or areas for improvement.

Complaints form

  1. Your details
  2. Details of your complaint
  3. Contact preference
  4. All done

We ask for your contact information but you can give your preferred method of contact later on in the form.

We ask for your contact information but you can give your preferred method of contact later on in the form.

We ask for your contact information but you can give your preferred method of contact later on in the form.

Please provide full details including names of anyone you have spoken to and any correspondence relating to your complaint.

Please let us know how you would like to hear from us, you can select more than one option:

How would you like to be contacted?
  1. Your details
  2. Details of your complaint
  3. Contact preference
  4. All done