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Make a complaint

Motability is committed to providing these services to the highest standard. We recognise that sometimes things do not happen the way you’d expect and, if this happens, it will be looked at.

Find out about our complaints process and fill in the form below.

If you have a complaint about a customer agreement on the Motability Scheme, you should contact Motability Operations Ltd (see contact information ).

Motability, the Charity, cannot get involved in issues relating to a specific customer agreement as the customer’s contract is with Motability Operations Ltd. However, Motability does (as part of overseeing the Scheme) regularly review and analyse customer complaints with Motability Operations Ltd, to identify any trends or areas for improvement.

Complaints form

  1. Your details
  2. Details of your complaint
  3. All done

Please include your area code. Please be assured that we do not share your information with any third party.

Please be assured we will not share your information with any other organisations.

Please provide full details including names of anyone you have spoken to and any correspondence relating to your complaint.

  1. Your details
  2. Details of your complaint
  3. All done