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Transitional support

The Government is currently in the process of replacing Disability Living Allowance (DLA) with Personal Independence Payment (PIP) for disabled people aged between 16 and 64.

Motability has no role in determining who should receive DLA or PIP, this decision is made solely by the Department for Work and Pensions (DWP). Although Motability has no role in determining mobility allowances, Motability Scheme customers may be affected by these changes. Due to this, Motability have established transitional support options to support DLA customers who have been unsuccessful in their PIP reassessment.

If you are awarded the Enhanced Rate Mobility Component of PIP

You do not need to do anything if you are awarded the Enhanced Rate Mobility Component of PIP as you will continue to be eligible to lease a Motability Scheme vehicle. You should experience no disruption to your lease and will be able to continue leasing your vehicle.

If you are not awarded the Enhanced Rate Mobility Component of PIP

Following your DLA to PIP reassessment, if you are not eligible for the Enhanced Rate of the Mobility Component of PIP, you will no longer be eligible for the Motability Scheme. Motability Operations Ltd will be in touch to help you return the vehicle and support you through this transition. You may also be eligible for a pro-rata refund of any Advance Payment you made. When the vehicle is returned, you will not have to pay any further lease payments.

DLA to PIP transitional support for Scheme customers

There is a package of financial support available if you are a Scheme customer who previously received DLA payments and have been unsuccessful in your PIP reassessment, as long as you return the vehicle to the dealership in good condition and by the agreed date. Transitional support is only applicable for Scheme customers who are unsuccessful following a DLA to PIP reassessment and does not apply to PIP to PIP reassessments.

Details of our transitional support options are outlined below and are dependent on when you first joined the Motability Scheme.

Scheme customers who joined before 2013

Option one: Choose to keep the vehicle for eight weeks (starting from the day of your last DLA allowance payment) and receive £2,000 transitional support payment. You must return your car within eight weeks, in a good condition.

Option two: Choose to keep the vehicle for 26 weeks (starting from the day of your last DLA allowance payment) and receive a reduced transitional support payment of £500. You must return your car within 26 weeks, in a good condition.

Scheme customers who joined during 2013

Option one: Choose to keep the vehicle for eight weeks (starting from the day of your last DLA allowance payment) and receive £1,000 transitional support payment. You must return your car within eight weeks, in a good condition.

Option two: Choose to keep the vehicle for 26 weeks (starting from the day of your last DLA allowance payment) and receive a reduced transitional support payment of £250. You must return your car within 26 weeks, in a good condition.

Scheme customers who joined since 1 January 2014

More information about PIP was available by the beginning of 2014, therefore, if you joined on or after 1 January 2014 you can:

Choose to keep your vehicle for eight weeks (starting from the day of your last DLA allowance payment) and receive a standard £250 ‘Return to Dealer’ payment. You must return your car within eight weeks in a good condition.

As well as one of the above transitional support package options, you can also expect:

  • No further lease payments.
  • A potential pro-rata Advance Payment refund.
  • Financial support to fit the same adaptations to a non-Scheme vehicle (where relevant).
  • A full claims history letter from RSA Motability. To request a copy of a claims history letter for yourself or a named driver, please contact RSAM by email or by calling 0300 037 3737.
  • Details for Autonet, an insurance broker who can provide insurance quotes, where possible, for customers leaving the Motability Scheme.
  • A fair market price for your vehicle should you choose to buy it.

Find information for Scooter and Powered Wheelchair Scheme customers transitioning from DLA to PIP on the Motability Scheme websiteOpens in new window .

Further PIP information from Motability

Other information about PIP

More information about the DWP’s plans for DLA and PIP can be found on the Government’s website: www.gov.uk/pipOpens in new window

Disability Rights UK (an independent charity) has produced a guide to claiming PIP, you can find this and other factsheets covering DLA and PIP at: www.disabilityrightsuk.org/how-we-can-help/benefits-information/factsheetsOpens in new window

If you have been awarded Enhanced Rate Mobility Component of PIP and are looking to join the Scheme, you can find out more on the Motability Scheme page .